Engagement Managers provide day-to-day, hands-on management of consulting projects and client relationships with the support of Glenbrook partners. They bring thought leadership, critical thinking, project management and team leadership skills together to ensure the quality and timeliness of client deliverables and recommendations. We are seeking an Engagement Manager to support our practice focusing on payments outside the United States, including payment system development in emerging markets, digital financial inclusion and cross-border payments.

Reports to Sponsoring Partner

Responsibilities include:

• Problem solving: Identify key strategic issues, develop hypotheses and/or potential solutions, test through quantitative and qualitative analysis, refine and formulate appropriate recommendations.  Produce lucid, well organized, and persuasive client deliverables (typically in PowerPoint) and guide team members as they make contributions to work products.
• Project management: Foster productive teamwork, facilitate regular and ad hoc client meetings that identify business issues and mitigate project risk with support from Partners, as appropriate. Ensure project deliverables meet client expectations and are of Glenbrook quality, while meeting agreed timeline and budget, redefining scope and milestones as necessary to adapt to changing client needs.
• Multi-tasking: Manage multiple projects simultaneously and independently while maintaining excellent quality and meeting requisite timelines.
• Client relationship management: Build trusted, collaborative relationships with senior client executives.
• Intellectual capital development: Contribute to the growth of Glenbrook by honing analytical tools used within the practice. Participate in development and delivery of Glenbrook’s Payments Boot Camps and Insight Workshops. Suggest and provide content for the Firm’s web properties, develop professional perspective on industry issues, and participate in industry events to foster relationships and gain expertise.
• Team building: Actively participate in recruiting and retention for the firm. Foster growth of associates through coaching, industry knowledge transfer, and skill development. Conduct regular one-on-one reviews with team members. 
• Sales: Build, maintain and utilize a network of client and industry contacts. Identify incremental opportunities within existing clients, and assist in the development of proposals. 

Skills and Experience

• MBA or BA with significant relevant industry work experience, ideally 5-10 years (pre- and/or post-) MBA experience in a top-tier strategy consulting or other professional services firm
• Demonstrated professional experience focused on payments development in emerging markets
• Deep knowledge of emerging market payments system dynamics, mobile financial services, agent networks, retail payment adoption, remittances and financial inclusion
• Deep understanding of business concepts: market and competitive dynamics, business models, process flows, innovation
• Strong quantitative skills to support strategic decision making
• Experience responding to Terms of Reference for potential client engagements
• Experience developing questionnaires and conducting qualitative interviews to gather first-hand insight into stakeholder requirements and competitive actions
• Ability to synthesize qualitative and quantitative data, formulate strategic narrative supported by compelling diagrams/charts/process flows as appropriate
• Excellent verbal and written communication skills: ability to effectively facilitate substantive cross-cultural dialogue with client personnel from mid-management to senior levels, respectfully probe sensitive issues and challenge opposing viewpoints with internal Glenbrook team as well as with client representative
• Demonstrated integrity and respect for confidentiality
• Intense curiosity about a wide range of subjects
• Team orientation, ownership/accountability coupled with innate desire to collaborate with Glenbrook colleagues and clients
• Desire to grow a superior consulting practice that provides opportunity for learning and professional growth
• Fluency in select foreign languages is desirable

Location is flexible. The firm has offices in San Francisco or New York and once business travel returns, there will be a need to visit either office, travel to client sites and/or travel internationally from time to time.  Travel requirements can be expected to vary from approximately 5% to potentially up to 30-40% in the future. Ability to accommodate a flexible schedule when working across time zones is required.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.